D.3.3 Document the problem

Write an e-mail message that contains the following information:

• A brief description of the problem, including answers to questions in §D.3.2 Scope the problem.

• Operating-system name and version; for example, Windows 7 X64.

• Amount of memory on your machine; for example, 2 GB.

• FrameMaker version (click Help > About FrameMaker...); for example, 5.5.6p145.

• Browser name and version, if the problem occurs when you generate HTML; for example, Firefox 3.5.

If Mif2Go crashed, we also need to know just what information was displayed, at the time of the crash, on the status bar at the bottom of the book window or file window.

Next: Package the problem.

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> D Technical support for Mif2Go > D.3 How to request help > D.3.3 Document the problem