If you have placed settings in a file in %OMSYSHOME%\m2g\local\config\*, copy those settings to your project configuration file before you do the following.
Create a .zip file smaller than 1 MB that contains the following files:
![[spacer]](1p.gif) 
| The smallest fragments that yield the problem; see Step D.2.10 in §D.2 Things to check first. No unzipped files. | |
| If your project uses a conversion template, and the problem is a display problem, include the conversion template. | |
| Located by default in your project directory; see §5.2 Logging conversion events. | |
| Your project configuration file, plus any chapter-specific configuration file used by the problem FrameMaker file. | |
| Include all configuration files and templates in every chain that might affect the result, except the distribution templates. However, if you have placed settings in a file in %OMSYSHOME%\m2g\local\config\*, copy those settings to your project configuration file before you create the package. | |
| If the problem file uses Mif2Go macros located in library files. | |
| If your project uses CSS (HTML output only), and the problem is a display problem. | |
| MyDoc.prj, located in the input directory; see §C.1 Locating document and conversion files. | |
| mif2go.ini, located in the input directory; see §C.1 Locating document and conversion files. | |
| If the problem occurs when you generate one of the following: | |
| Any external graphics referenced by the problem-file fragment. | 
Do not send unzipped FrameMaker files; they are nearly always corrupted in transit.
We need to be able to unzip and run your test case at Omni Systems with no further ado.
Finally: Send the package to Omni Systems.