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Mif2Go User's Guide, Version 55

  

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D Technical support for Mif2Go > D.3 How to request help > D.3.2 Scope the problem


D.3.2 Scope the problem

Use the Configuration Manager (see §4.2 Editing files with the Configuration Manager) to check the configurations in use. If any settings in “local’ configuration files in %OMSYSHOME%\m2g\local subdirectories might affect the test case, copy those settings into your project configuration file, and see if that fixes the problem. Otherwise, consider the following questions:

Do you get the same result each time you try, or does the result vary?

If you have machines with other operating-system versions available, does the same thing happen on all of them?

Does it happen with all source files, or only some? If only some, do the problem files have something in common that other files do not?

Next: Document the problem.



D Technical support for Mif2Go > D.3 How to request help > D.3.2 Scope the problem